Privacy Policy

1. Introduction

AI Voice Receptionist ("we," "us," or "our") operates the AI Voice Receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our AI-powered voice receptionist platform.

2. Information We Collect

Information You Provide

• Phone number (when requesting a demo call)
• Business name and contact details (when signing up for the service)
• Billing and payment information
• Any other information you voluntarily submit through our forms

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

Call Data

• Voice call recordings and transcriptions processed by our AI system
• Call metadata (duration, time, caller ID where available)
• Information extracted during calls (e.g., service requests, scheduling preferences)

3. How We Use Your Information

• To provide, operate, and maintain our AI receptionist service
• To process and complete demo call requests
• To communicate with you about your account or our services
• To improve our AI models and service quality
• To send administrative information such as updates and security alerts
• To comply with legal obligations

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: Third-party vendors who assist in operating our service (e.g., telephony providers, cloud hosting, CRM integrations)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, regulation, or legal process
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law, including the applicable laws of Georgia. Call recordings are retained for up to 90 days unless otherwise agreed upon in your service agreement.

6. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us through our website.

8. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our site.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us through our website.